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Wednesday, September 18th, 2024 11:45 PM

high ping

i have a high ping issue which reaches sometime over a 400 and i tried so many basic things to resolve this problem but i could not do anything with it . 

Expert

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106.9K Messages

2 months ago

Is this with a WiFi or a hardwired via an ethernet connection ? Or do both have the issue ?

2 Messages

Both of them have hugh ping 

Expert

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106.9K Messages

2 months ago

OK what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.


What is the exact make and model number of the modem / gateway device ?

Official Employee

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1.8K Messages

2 months ago

Hello user_zu0ugz, thank you for coming to our Forum for help with this. Along with those signal stats, can you please let me know what troubleshooting steps you've taken on your end? That way we can do our best to avoid any repeat steps. 

 

Expert

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106.9K Messages

2 months ago

@XfinityMarcos 

"Let you know" ??? Can't you see that I already have this ????

(edited)

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