2 Messages
high ping
i have a high ping issue which reaches sometime over a 400 and i tried so many basic things to resolve this problem but i could not do anything with it .
2 Messages
i have a high ping issue which reaches sometime over a 400 and i tried so many basic things to resolve this problem but i could not do anything with it .
EG
Expert
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106.9K Messages
2 months ago
Is this with a WiFi or a hardwired via an ethernet connection ? Or do both have the issue ?
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EG
Expert
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106.9K Messages
2 months ago
OK what do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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XfinityMarcos
Official Employee
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1.8K Messages
2 months ago
Hello user_zu0ugz, thank you for coming to our Forum for help with this. Along with those signal stats, can you please let me know what troubleshooting steps you've taken on your end? That way we can do our best to avoid any repeat steps.
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EG
Expert
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106.9K Messages
2 months ago
@XfinityMarcos
"Let you know" ??? Can't you see that I already have this ????
(edited)
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