1 Message
HIGH PING
My son's an online gamer. I have my Xbox is connected via WiFi in the next room. Playing Fortnite, Rocket League, COD - very laggy with super high ping (100+) Try to play a competitive game with a ping that high, it's impossible. I noticed that if I play at 3am east coast time my ping seems a but more stable, still high but stable at least. And packet loss so bad other players in the game literally dissappear in front of my eyes and reappear someplace else. I joined Xfinity because I believed I was getting a stable quality competitive gaming connection across all games and its simply untrue. So, why? I've had customer service reps look at my connection and say everything is fine. Why is my ping high on every game I play? Please advise.
user_f952d5
Visitor
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1 Message
2 months ago
I am having the same problem. I consistently get kicked off the game and severe lag. Customer service says my ‘speed is good’ but it’s not the speed, it’s the ping rate, even tested it, but Xfinity customer service seems clueless. Did you get a resolution?
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XfinityRaul
Official Employee
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1.6K Messages
2 months ago
Hello, @user_5dh3ik. I hope you're having a great day, so far. I appreciate you making us aware of this high ping and lagging issues you're experiencing. I completely understand how frustrating it can be to play online when you're having connectivity issues.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed with tech support and on your own? Have you by any chance reset the modem using the Xfinity app? How about a power cycle, have you tried that?
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