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user_tjp711
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Thursday, July 11th, 2024 4:23 PM

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High Ping While Playing Games

I recently moved into a new apartment. My old complex (literally two minutes away from the one I live at now) provided internet. However, my new one did not, and I was consequently forced to sign up for my own internet. The complex suggested Xfinity as the internet provider, so I signed up for service and opted to use Xfinity's Gateway modem + router. After setting up the equipment, I immediately noticed that every time I try to play any video game, I am completely unable to play due to consistent high ping. I have never experienced this prior to getting Xfinity internet. 

For reference, prior to moving my ping was always around 10-20ms no matter what game I played. Now, my ping is reaching the THOUSANDS and hovers at around 800-900ms, rendering any video game unplayable. This is an all day occurrence, and is not dependent on time of day. Due to the way I had to set up my router, connecting via an ethernet cable is not an option. 

Any solutions? 

Question

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Updated 

10 months ago

 • Edited

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1

0

EG

Expert

 • 

110.1K Messages

10 months ago

It would really help to narrow things down if you could find a way to connect via ethernet and see if the problem remains or not.

3

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user_tjp711

2 Messages

I attempted to connect via ethernet cable and the problem still persists. 

10 months ago

XfinityDena

Official Employee

 • 

3.2K Messages

@user_tjp711

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

EG

Expert

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110.1K Messages

@user_tjp711​ wrote:

I attempted to connect via ethernet cable and the problem still persists. 

OK what do the modem's signal stat values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

10 months ago

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