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user_feb70d
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2 Messages

Saturday, May 14th, 2022 9:38 PM

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High Ping Spikes in VALORANT

For the past year, I have been getting high ping spikes in VALORANT. Due to this lag, I stopped playing about 6 months ago, but recently re-installed the game because I became interested. The problem still persists, and it resolved itself for about one week but is now back again. Every 5-10 seconds, my ping will spike up from 30-40 to 150-200 and it becomes unplayable. I contacted Riot support yet again and they told me to perform some steps and run some Win MTR tests. I'm no tech expert and I have little knowledge in this field, but from what they've said, I am getting 'sustained high ping at three following hosts', which they listed. I still have two separate WinMTR logs that I am able to share. I've tried practically every tutorial imaginable, and still, it won't go away. I was wondering what the possible issues are and how to fix them. I am able to provide more information upon request.

Question

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Updated 

3 years ago

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CCLamont

Problem Solver

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519 Messages

3 years ago

Hey, @user_feb70d I appreciate you reaching out to us here on our Xfinity Forums page regarding the internet troubles experienced while gaming. This is not the type of experience we want for any of our customers. I would love to go over some steps together. Are there any other games you are experiencing troubles with? 

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user_feb70d

Visitor

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2 Messages

@XfinityLamont​ Hey there, the interesting thing is, no, not really many other games that I'm having issues with. When the support team told me that it was my internet that wasn't working, it confused me a bit, since I haven't really experienced this outside of the game. I'm going to test this out on a different WiFi later this week and see the results, however, we did run a WIN MTR test and from the results, it, for some reason, looks as if it is indeed coming from the network, which confuses me as it is limited to this game only. Makes me think there's some error with the connection traveling to the game servers, but again, I'm no techie so I'm not too sure

3 years ago

0

CCDaniel

Problem Solver

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606 Messages

 

@user_feb70d I'm sorry to hear that the issues that you are having has been persistent and continue to this day. I would appreciate you providing the results that you came up with? 
I would also like to acess your account could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

3 years ago

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