jding1234's profile

New Poster


1 Message

Fri, Mar 27, 2020 10:00 PM

High ping spikes and random wifi drops



I've called xfinity support multiple times and each time people have given me either useless information (telling me that restarting the modem or router will fix the problem). I've tried restarting, wiring with ethernet, replacing the coaxial cable, and replacing the modem. My wifi didn't have issues a few weeks ago. I'm guessing this has to do with the server load due to everyone being home (I live in Seattle), but it's ridiculous that Xfinity keeps giving me clearly the wrong suggestions. Is anyone else having this problem and is there any in-house fixes I can try?






86.2K Messages

1 y ago

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here