High ping spikes and internet disconnects
I have a Netgear R7350 Router and a Netgear CM100 modem that I own. I am on a 600 Mbps connection. I am having regualer ping spikes as well as brief disconnects. I recently pulled up the Xfinity app during the last one and sure enough the app could tell that my modem was "offline". This happens on hardwired and wifi based devices. The router reconginized the disconnect and the LED turnes amber letting me know there is a disconnect. So i believe this to be some sort of issue outside the home. Or in the line somewhere in the home. I have had comcast techs come out and test signal in the only 2 lines hooked up in the house and everything reads well to them signal wise. Comcast tech help hasn't been able to help when I call in. They aren't seeing any disconnects. Or so I am told. HELP! Very frustrating to try to game on at night.