Jamerrrz's profile

Visitor

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1 Message

Wed, Apr 21, 2021 11:54 AM

HIGH PING // NODE ERRORS?

Not sure where, or what to post to get this solved. sat on hold / talked with a variety of "customer service agents" from Valorant, and Xfinity . 

2 days ago, i was getting a ping of 20 in game, and now its double to 70avg. 

Valorant Tech said this "

Your firewall exceptions look good, thank you for that. I can see that your average ping is doubling from 24 to 50 between this node: be-3202-pe02.910fifteenth.co.ibone.comcast.net and this node: 75.149.***.*** in the NA test. You can see the average ping in the "avrg" column.

This 75.149.***.*** node is the last node before your data makes it into our network. I think there is either a high amount of traffic causing a slowdown on those nodes. Or something is going wrong with those nodes and causing them to run slow.

I recommend that you send in your WinMTR tests to your ISP and try to speak with a tier 2 agent with the company."

but no one i talked to at xfinity, knew what a WinMTR test was, or what i was talking about. was just asked to restart my router / computer multiple times. 

This is my last shot , after scouring the internet all night on a possible fix. 

Responses

ComcastAmira

Official Employee

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2.3K Messages

18 d ago

Hello @Jamerrrz, thanks for reaching out to us on our Forums page about the high ping times you have been experiencing. I understand the importance of having a solid and steady internet connection, so I definitely understand your concerns about this. My team would be more than happy to further investigate and help you with this. Can you please send us a Private Chat Message for further assistance. 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

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86.5K Messages

18 d ago

@Jamerrrz @ComcastAmira 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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