6 Messages
High Ping - High Packet Loss and latency
I am having the same problem happening everyday at the same node connecting to Seattle’s Comcast server. Pingplotter showing high latency jumping everywhere for just google.com. Gaming is extremely unplayable 5 tech came and they didnt be able to fix the issue. I live in Kent.
I have switched my Gateway from an Arris SB8200 to a G34 that is recommended on Xfinity's website to rude out the cable modem. I am connecting to my computer using an Ethernet Cat 8 cable, the high packet loss and high ping is usually around noon until like midnight everyday and I thought I was dealing with Xfinity network congestion make it extremely difficult for online gaming - I was once switched to connect to a HOTSPOT just from my phone and it is like night and day ( No packet loss )
Power cycle the gateway/ router did not help.
Below are my modem's downstream and upstream level also a tracert results in a high latency when making connection to google.com
Downstream QAM
| Index | Frequency (MHz) | Power Level (dBmV) | SNR (dB) | Modulation | Lock Status |
|---|---|---|---|---|---|
| 1 | 399 | 2.799999 | 37.636276 | QAM256 | Locked |
| 2 | 405 | 2.900002 | 37.355988 | QAM256 | Locked |
| 3 | 411 | 2.799999 | 37.636276 | QAM256 | Locked |
| 4 | 417 | 2.900002 | 37.636276 | QAM256 | Locked |
| 5 | 423 | 3.000000 | 37.636276 | QAM256 | Locked |
| 6 | 429 | 2.900002 | 37.636276 | QAM256 | Locked |
| 7 | 435 | 2.799999 | 37.636276 | QAM256 | Locked |
| 8 | 441 | 2.900002 | 37.636276 | QAM256 | Locked |
| 9 | 447 | 2.900002 | 37.636276 | QAM256 | Locked |
| 10 | 453 | 2.799999 | 37.355988 | QAM256 | Locked |
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Downstream OFDM
| Index | FFT Type | Channel Width (dB) | # of Active Subcarriers | First Active Subcarrier (MHz) | Last Active Subcarrier (MHz) | Avg RxMER Pilot (dB) | Avg RxMER PLC (dB) | Avg RxMER Data (dB) | Power Level (dBmV) | Modulation | Lock Status |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 159 | 4K | 114 | 1760 | 673 | 784 | 44 | 39 | 38 | 6.7 | QAM2048 | Locked |
Upstream QAM
| Index | Frequency (MHz) | Power Level (dBmV) | Channel Type | Symbol Rate (KSym/sec) | Modulation | Lock Status |
|---|---|---|---|---|---|---|
| 2 | 16.4 | 47.520599 | US_TYPE_ATDMA | 5120 KSym/sec | 64QAM | Locked |
| 6 | 40.4 | 48.010300 | US_TYPE_ATDMA | 2560 KSym/sec | 64QAM | Locked |
| 5 | 35.6 | 47.520599 | US_TYPE_ATDMA | 5120 KSym/sec | 64QAM | Locked |
| 4 | 29.2 | 47.020599 | US_TYPE_ATDMA | 5120 KSym/sec | 64QAM | Locked |
| 3 | 22.8 | 47.520599 | US_TYPE_ATDMA | 5120 KSym/sec | 64QAM | Locked |
| 1 | 10.4 | 48.010300 | US_TYPE_ATDMA | 2560 KSym/sec | 16QAM | Locked |
user_v6k7ek
6 Messages
14 days ago
I'm also experiencing high latency in western WA (olympia area). https://forums.xfinity.com/conversations/your-home-network/extremely-high-latency
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