Contributor
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71 Messages
High Ping and packet loss
Hoping for some help as I have been unable to get any help from Xfinity recently-chat/bot only wants to reset gateway which doesn't solve my issue. Have been on hold several times but unable to get through to a tech.
currently on 175MPS plan. Have a new Arris SB6183 with a Asus AX-88u router. Wired connection to gaming PC-have tried both direct from modem and from router-still have high PL %-spikes of 30% wtih either connection. no splitter instead the house wiring-have swapped the cat 5e cable-no difference.
have had the issue with high packet loss the last couple of months. had a tech come out and he did find a signal loss-replaced a connection outside the home. internet was better for a few days but now back to high ping, etc.
Have ran ping plotter to gaming server, google, and direct to modem. Modem plot is fine. showing PL loss from 2nd hop to final hop for google, iracing.com servers and twitter. Latency has large spreads. Have tried different PC with similar results.
Here's the modem report:
operation of the cable modem.
BurgerDogX
Regular Visitor
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2 Messages
5 years ago
I live in a large condo in Chicago and have experienced this issue since last year, long before local lockdowns were in effect. This building has over 200 units, but it feels like the infastructure here could support 20 devices at most. Playing COD, Overwatch, League of Legends are all out of the question. I'm glad my job no longer relies on this shoddy service.
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cewebb10
Regular Visitor
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3 Messages
5 years ago
I have a question on this one as I am now seeing the same issues. I changed my modem over to the Motorola G7550 so I wasn't paying for comcasts since they keep wanting to go up on the rental costs. That being said im on the 200 GB downloads but since I changed my wifi downloads are down to 5gb if im lucky. I do mmorpg's and when I hook straight into my modem my speeds jump well over 100gb downloads so I know its not my modem. I did a ping test and i am showing 100% latency on my computer for some reason and two of the jumps i am showing on at around 40% and one around 93% and my bar at bottom is red. The modem also showed connection errors in the log which I posted in another post on this forum. Just trying to figure out if its me or them
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coreyloper
New Poster
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1 Message
5 years ago
I am from New Hampshire and I have been having this same exact issue for months now as well. I have had three techs come out and all they do is check the wire and the connection speed on their phone. I tell them around 8pm it starts and on the second hop from my trace route it goes from 8 latency to 345. It’s really bad packet loss and frustrating that I cannot get this fixed...
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