High Ping and packet loss

TraceRt comparison

More data.  Here's a comparison of a tracert last night and one this morning.  Internet working pretty well at 6am as usual.  Also a ping plot for what it is worth.  Thinking that I will at least use these post to update my daily results.  Not sure its doing me any good but maybe eventually I can get some help from Comcast here.

for reference, here was this morning, 4/21.

So Comcast is doing maintenance in my area on Thursday-hoping that means they have identified a problem or at least are doing a local system check.  In the meantime, here's my usual evening check-in.  Internet was pretty good this morning.  Here's the latest tracert-not so good this afternoon but no surprise-this happens every day.....

And for everyone's amusement-here's tonight's ping plot-so much for trying to do much online... again even a little worse than the usual.  especially when compared to 6am.

I was on Twitter help chat yesterday.  Confirmed maintenance in my area tomorrow.  However, he told me that they thought they had the issue already corrected and were just sending the tech to validate.  However, still looks like an issue this afternoon.  Had lots of drops on web ex at work and just ran the ping plot attached here.

I'm having the same issue in Greater Chicago area for 2 weeks already.

Called COMCAST number of times, all they know - "restart the modem".

It looks they are having capacity issue due to the fact that a lot of folks are working from home now.
They did maintenance in my area, but it did not help.

Well, internet was better today-post "maintenance".  Still too many drops though in the afternoon.  Morning was pretty good.  TraceRT was better but still huge variances on some of the servers.

An IT Tech at my employer believes the issue is that comcast has sold more internet service than they can handle. Similar to overbooked flights, some customers will be out of luck. Instead of getting bumped from the flight, we all receive horrible service. I contacted my local cable commission and reported the issue. There has to be some control in place to prevent comcast from "overbooking" their network capacity. Until that occurs, they will happily sell more and more services without regard to the negative impact on their customers.

Comcast issued a statement that the network has been handling the traffic but yes, I tend to agree with you that the pipe must not be large enough for the traffic.  So Portland/Vancouver area, we had recent maintenance last Thursday.  Performance has been better but still too many high spikes of packet loss during peak hours.  Attached a few more recent plots for what it's worth-time to put another ticket in.

Reached out to Twitter help again-no resolution yet to the afternoon/evening (peak hours) issues.  I am not expecting immediate resolution but hoping that Comcast is looking to expand their capacity.  Unfortunately the only "choice" we have in this area is Comcast or Centurylink DSL.  However, I am continuing to collect data and will continue to post in case this helps get a reaction/resolution from our provider.   If nothing else, I think I should get credit on my bill for the PL drops I am seeing.

This morning's results-not bad.   Would be happier if I could get this performance 24 hours a day....

Pretty rough performance again this afternoon and tonight-had lots of issues with my work Web Ex calls again.  Here's the ping plot from tonight-seeing PL at the first hop though which is very unusual.  It would indicate an inside the network issue, I think but since the system works fine every morning, I think it could indicate noise in the signal to the house?....not sure.  Modem stats continue to be fine-no change from the earlier screen shots.

I am having the exact same problem for the last month to two months. Called several times and had a technician out, no resolution yet. I am  canceling this week without some kind of solution. 

Unfortunately, I don't have a better option so hoping Comcast will work towards a resolution.  I did hear back in my Twitter inquiry.  Apparently they are still doing mainatnence this week in my area.  Hopefully that is accurate but at least they did acknowledge that there is still an issue.

Pattern continues-lots of PL and drops today again.