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High Packet Loss / High Ping Issues
Hey everyone,
So I’m a bit frustrated here. I’m a gamer/streamer and I’ve been having extreme packet loss which results my ping to sky rocket while gaming, which causes me to lag extremely. I’ve been having this issue for months now. I’ve done all troubleshooting. I’ve gotten the my modem swapped with Xfinity about 4 times now and this is still an issue.
This makes most games nearly unplayable. My ping randomly shoots from a very stable 30 ms up to 120-150 ms for a few seconds and this happens very frequently.
For reference, the plan I have with Xfinity is for 200mbps. I’ve contacted Comcast various times and it hasn’t been very helpful. The customer service agents that I speak with don’t seem to even know or understand what I’m talking about. I had an inexperienced technician come over which all he did was change the heads on the coaxial cables and swap the modem. He basically had no idea what “ping” or “packet loss” even was. And after going through all this, it’s still an on-going issue.
How can I go about fixing this issue? How can I go about getting help from experienced technicians and/or Xfinity agents that know how to deal with an issue like this? I would greatly appreciate any help that I can get with this.
Thank you.
So I’m a bit frustrated here. I’m a gamer/streamer and I’ve been having extreme packet loss which results my ping to sky rocket while gaming, which causes me to lag extremely. I’ve been having this issue for months now. I’ve done all troubleshooting. I’ve gotten the my modem swapped with Xfinity about 4 times now and this is still an issue.
This makes most games nearly unplayable. My ping randomly shoots from a very stable 30 ms up to 120-150 ms for a few seconds and this happens very frequently.
For reference, the plan I have with Xfinity is for 200mbps. I’ve contacted Comcast various times and it hasn’t been very helpful. The customer service agents that I speak with don’t seem to even know or understand what I’m talking about. I had an inexperienced technician come over which all he did was change the heads on the coaxial cables and swap the modem. He basically had no idea what “ping” or “packet loss” even was. And after going through all this, it’s still an on-going issue.
How can I go about fixing this issue? How can I go about getting help from experienced technicians and/or Xfinity agents that know how to deal with an issue like this? I would greatly appreciate any help that I can get with this.
Thank you.
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