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Tue, Sep 22, 2020 9:00 AM

High Ms RRT on Home Network connecting to work server

Does anyone know why I'd be able to sign on to a work server with the public hotspot from my router but not my own Internet or Wifi?  Or why the RTT would be differnet between the two.


Background - Work server requires lower than 375ms rtt to connect.  My internet and wifi = over 12,000ms, public hotspot=67ms.


I contacted techsupport for the work server and they assure me that continous connection and RTT are the only requirements to connect (IE:  there are no firewall or port settings that need to be adjusted.) I've checked the Task Manager and I mantain the minimum continous connection. 


This also happened overnight, I could connect one day and not the next.  Work IT is stumped, says to call Comcast.  As I have already turned the modem on and off again, I feel like they won't have any help to provide.   I avoided calling them at all costs, but I've spent days trying to work this out and I'm working myself up to it. 


No one else at my comany is having the same issue (granted they are all WFH on their own connections, but other people have  Comcast.) Also, my husband wfh in the same room with no issues or changes to his connection/usage.  


Any ideas?



Gold Problem Solver


22.3K Messages

8 m ago

Can you connect via Ethernet? That would allow you to determine whether the problem is the Wifi signal or the link between your equipment and Comcast's network. Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections or damaged coax cable, usually in or near your home.

If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your modem or gateway's model number and signal information, especially downstream power levels and SNR, upstream power levels, and error log.

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