cmet425's profile

New Poster

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1 Message

Fri, Jun 19, 2020 11:00 PM

High Latency/Ping issues

So I've been having high ping and latency issues while gaming for 3-4 months now. Even a few weeks before the pandemic it started. For example my ping is fine for about 20 mintues and then just goes up to 100+ms and stays here.When I run ping tests to google for example I have spikes of 100+ inbetween the normal speeds.My upload and down speeds are fine when I run speed tests. I've talked to xfinity twice now. Once on the phone and now with online chat and they just do the usual reseting my modem etc and the person told me that they only send out techs right now for people who don't have a connection. Wondering if I should try changing my modem or maybe a tech here on the forum could have me post my signals to see if theres something not right etc.

 

Any help would be appreciated. 

Responses

EG

Expert

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86K Messages

10 m ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

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86K Messages

10 m ago

FWIW, DNS servers do not have a direct effect on latency / RTT's to a particular destination.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Tony43

Contributor

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29 Messages

10 m ago

Have you tried using benchmark program to find out what is your best DNS server for your area? I did that for the Xbox and it has lower ping/latency because I reserved IP to the modem and open port forwards thru the xFi app. It helped greatly for faster speeds and lower latency.

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