Visitor

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3 Messages

Tuesday, August 4th, 2026 12:24 AM

High Latency/Congestion at Dallas ibone node to Google.com

Noticed a significant spike in latency earlier. Ran a Trace route from mobile phone on wifi and from my PC on Ethernet. Noted a significant spike in latency at hop 8 carrying all the way through to Google.com

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Official Employee

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1.1K Messages

20 hours ago

Hello @thehopper88 thank you for taking the time to reach out to us! Have you noticed any trouble with the internet or gaming or anything specific? Are you having trouble loading any websites?

Visitor

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3 Messages

I noticed the very high ping while gaming. Since then I've noted very poor performance when accessing certain sites. I've also noticed very poor quality when watching Netflix. Watching Disney plus is fine. Apps on my work phone are also responding very slow. All my troubleshooting points at this Dallas node as the bottleneck 

Official Employee

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1.1K Messages

Thank you for letting us know @thehopper88 I want to go ahead and review your account and see how your signal looks. 

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Visitor

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3 Messages

@XfinityAbby​ done. Do I need to tag you in that message ?

Expert

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119.8K Messages

4 hours ago

Concern moved here to the Home Networking help section.

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