Visitor
•
1 Message
High latency spikes
I have had Comcast for over 10 years and my Internet gaming has never been a problem until about one year ago. There started to be constant latency spikes. Varying from 30ms-500ms. I thought maybe my hardware was outdated so I upgraded to the gigabit Internet plan about a month ago and have the newest generation xfi gateway. This has not solved the issue, and the latency spikes are even more frequent. This has made online gaming impossible. My Ps5 and Xbox series x are both hardwired into the xfi gateway. How can I fix this..?
XfinityAngie
Official Employee
•
1.9K Messages
3 years ago
@user_77d2bd, Thank you for reaching out through our Community Forum. We would be happy to run through some troubleshooting steps with you. If you could send us a DM with your name and address by doing the following, we can get to work on this.
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
0
0
EG
Expert
•
110.5K Messages
3 years ago
@user_77d2bd @XfinityAngie
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
user_9845ac
Visitor
•
7 Messages
3 years ago
Experiencing the same issue.... High Latency from Xfinity now and this has been going on for days. It just came out of nowhere and when I checked the Status Center for outage in my area days ago, there was something up but it has supposedly been fixed but with all the high latency I'm getting, something is clearly broken in my area. Web pages failing to load and Youtube is auto lowering video quality because of the bad high latency. This is not what I signed up for with Xfinity.
0
0