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Tuesday, August 27th, 2024 1:48 PM

High Latency spike every 10 min or so causing problems with gaming

For the last 3 months every 10 min or so I have server lag while gaming.  When I do a ping test I noticed that a packet would spike at 2800 ms every 10 min or so while my average was 10ms the

rest of the time. I took my computer to work which has At@t fiber and tried the ping test for 60 mins and no latency spikes.  How do I schedule a tech to come out to resolve the issue ?

Official Employee

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2K Messages

2 months ago

Hello @user_b96u8i There may be numerous underlying reasons a player experiences lag, they can be summarized as insufficient hardware in either the client or the server, or a poor connection between the client and server. Hardware-related issues cause lag due to the fundamental structure of the game architecture. You can test the latency of your internet connection by using https://speedtest.xfinity.com. Anything below a ping of 20ms is considered to be great, while anything over 150ms could result in noticeable lag. Here are some steps that can help with lag:

 

Move closer to the router. ...

Close any background programs and websites. ...

Reduce the number of devices using Wi-Fi. ...

Use local servers. ...

Connect your device to your router via an Ethernet cable.

Restart your router and modem. 

Replace your router.

Use local servers. 

 

 

 

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