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High Latency spike every 10 min or so causing problems with gaming
For the last 3 months every 10 min or so I have server lag while gaming. When I do a ping test I noticed that a packet would spike at 2800 ms every 10 min or so while my average was 10ms the
rest of the time. I took my computer to work which has At@t fiber and tried the ping test for 60 mins and no latency spikes. How do I schedule a tech to come out to resolve the issue ?
XfinityThomasC
Official Employee
•
2K Messages
2 months ago
Hello @user_b96u8i There may be numerous underlying reasons a player experiences lag, they can be summarized as insufficient hardware in either the client or the server, or a poor connection between the client and server. Hardware-related issues cause lag due to the fundamental structure of the game architecture. You can test the latency of your internet connection by using https://speedtest.xfinity.com. Anything below a ping of 20ms is considered to be great, while anything over 150ms could result in noticeable lag. Here are some steps that can help with lag:
Move closer to the router. ...
Close any background programs and websites. ...
Reduce the number of devices using Wi-Fi. ...
Use local servers. ...
Connect your device to your router via an Ethernet cable.
Restart your router and modem.
Replace your router.
Use local servers.
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