Visitor
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1 Message
High Latency During Peak Hours
I am consistently getting high latency between peak hours (7 PM - 9:30 PM) almost everyday. My ping will shoot up from around 20-30ms to 200+ ms, making online gaming extremely difficult. To be quite honest, this situation has become extremely frustrating because it now seems impossible to game during the only time I can consistently play due to my work schedule.
I have already been in contact with the customer support team, traded in my modem for an upgraded one, and have tracked numerous days where this issue has occurred during these peak hours. I believe this is ultimately an issue on the Xfinity end, and I wanted to post this to see if I could have it resolved in my area/apartment complex.
XfinityRoberto
Official Employee
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2.2K Messages
17 hours ago
Hello and welcome to Comcast! @user_k16gnw, I am sorry to hear about slow speeds you are getting on our peak hours.You are in the right place and we are happy to assist you in troubleshooting this issue with you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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EG
Expert
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116.4K Messages
11 hours ago
@user_k16gnw @XfinityRoberto
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_0wygzx
Visitor
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5 Messages
3 hours ago
My latest test was 687ms. Insane congestion. I never had this issue with my old router. They told me I had to replace that so I went up to the Xfinity store and did just that. Now every night my Internet is hosed. My total usage to date is 62gb out of 1.2 tb. Nowhere near the cap. I just ordered at&t fiber. Got an appointment for Sunday morning. Good by Xfinity, you just lost another one.
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