Visitor
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2 Messages
high latency at night
During the day my network has no issue, but during high use times, around 8-9 PM, my latency spikes, and I'm seeing 1000-2500 ms latency spikes. I've been running WinMTR to monitor the issue, and it seems like it's limited to peak hours. I have 1300/35 coax service. I have done all the basics like reboot my router/modem. My desktop is wired, so this isn't a problem with wireless access.
XfinityRichard
Official Employee
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2.4K Messages
8 hours ago
Hi there, @user_8y24dc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with your connectivity. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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113.3K Messages
6 hours ago
@user_8y24dc @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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