Visitor
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2 Messages
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone,
I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (
live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination.
For context, I am on the Internet 1000 plan and using a wired Ethernet connection.
I am located in Indiana. Here is a breakdown of what the traceroute shows:
- Hops 1–6 (Local & Regional): Connections to local Comcast nodes and Chicago hubs look great (under 20 ms).
- Hop 8 to 10 (The Jump): Latency spikes from 19 ms to 130+ ms as the traffic jumps onto the
aorta.netbackbone and crosses the Atlantic to Europe. - Hop 21: Traffic hits the game's hosting provider gateway (
gw.gcore.lu) and latency spikes past 230+ ms. - Hops 22–30: The trace times out completely and never reaches the final destination IP.
Is there any way to get Comcast/Xfinity to look into this routing path, or is this an issue that must be resolved by the destination network hosting provider?
Here is the complete traceroute data:
text
Tracing route to live01-win-01.dc02.albion.zoneover a maximum of 30 hops:1 <1 ms <1 ms <1 ms 10.0.0.12 9 ms 8 ms 8 ms 96.120.112.2093 9 ms 12 ms 8 ms po-301-1210-rur202.pinevalley.in.indiana.comcast.net4 17 ms 14 ms 12 ms be-31-rar01.kokomo.in.indiana.comcast.net5 18 ms 19 ms 18 ms be-5-ar01.area4.il.chicago.comcast.net6 19 ms 20 ms 18 ms be-502-arsc1.area4.il.chicago.comcast.net7 * 21 ms * be-32241-cs24.350ecermak.il.ibone.comcast.net8 19 ms 17 ms 19 ms be-2413-pe13.350ecermak.il.ibone.comcast.net9 * * * Request timed out.10 130 ms 135 ms 130 ms us-nyc01b-rd2-ae-12-0.aorta.net11 135 ms 139 ms 132 ms us-was03a-ri1-ae-13-0.aorta.net12 * 130 ms * nl-ams17b-rc2-lag-105-0.aorta.net13 132 ms 130 ms 132 ms nl-ams04a-rb3-ae-3.aorta.net14 * * * Request timed out.15 * * * Request timed out.16 * * * Request timed out.17 * * * Request timed out.18 * * * Request timed out.19 * * * Request timed out.20 * * * Request timed out.21 250 ms 215 ms 232 ms gw.gcore.lu22 * * * Request timed out.23 * * * Request timed out.24 * * * Request timed out.25 * * * Request timed out.26 * * * Request timed out.27 * * * Request timed out.28 * * * Request timed out.29 * * * Request timed out.30 * * * Request timed out.Trace complete.
Any advice or help from the community or Xfinity support would be greatly appreciated. Thanks!
XfinityVictor
Official Employee
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2.2K Messages
3 days ago
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user_bzbkbi
Visitor
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1 Message
6 hours ago
Me too, having the same issue where the ms goes to 170ms+ everytime around 5 PM to 8 AM. It fluctutates a lot, I have 1gig plan and use ethernet connection for gaming.
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