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user_zuvl5w
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Wednesday, March 19th, 2025 2:43 PM

High Jitter - Making games unplayable

Hello, I've been experiencing high jitter issues in games where my latency keeps fluctuating constantly and showing mismatched packets.  I've had a brand new line put in and 3 different techs came and could not solve my problem.  I've done everything I possibly could on my end and tried every piece of different hardware.   When I mention bufferbloat or jitter the techs have no idea what I'm talking about.  I'm hoping someone here can help me because games are impossible to play even though I'm hardwired in.   The testing also sometimes shows the upload being the jitter issue and other times it shows the download jitter, there doesn't seem to be consistency.  I've tried probably 5 different modems including the xfinity gateway and they all have these jitter issues but some show different values.

Question

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Updated 

13 days ago

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user_zuvl5w

2 Messages

15 days ago

Even worse right now.

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XfinityAmira

Official Employee

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4K Messages

Hello user_zuvl5w, thanks for taking the time to visit our Forums and let us know about the latency/intermittent connectivity you're experiencing. As a gamer myself, I absolutely understand how important it is to have a consistent solid, and steady connection. Experiencing latency and a bad connection is never fun, so I am sorry to hear that this has been an ongoing issue on your end. We appreciate all you have done on your end in trying to rectify this, and we certainly want to determine the underlying cause. My team is here to help! 

 

At this point, I would like to further investigate this with you. Please send us a Direct Message so that we can take a look at things on our end. Here are the detailed steps to direct message us: 


 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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14 days ago

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EG

Expert

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109.5K Messages

13 days ago

@user_zuvl5w 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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