Visitor
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1 Message
High Amount of Uncorrectable Errors in my Home Wifi
I’m experiencing intermittent packet loss and major lag spikes on a wired Ethernet connection. The issue affects online games and Discord calls.
An Xfinity technician already came out and replaced my XB8 gateway, but the issue is still happening with the replacement gateway.
During the lag spikes, my local gateway at 10.0.0.1 continues responding normally, while external addresses such as 1.1.1.1 and 8.8.8.8 time out at the same time.
On the replacement gateway, downstream Channel 25 is showing approximately -11 dBmV power and 35 dB SNR, while the other downstream channels are around -4 to -5 dBmV and 40+ dB SNR. Channel 25 is also accumulating hundreds of millions of correctable and uncorrectable codewords while the other channels remain nearly clean.
Since replacing the gateway did not resolve the issue, could someone please investigate the coax line, connectors, drop, tap, or upstream signal/network for intermittent packet loss?
EG
Expert
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122.5K Messages
21 days ago
What do the upstream power level values look like ? Please copy and paste the entire table. Don't post a screenshot.
Same for the downstream. Please post the entire table.
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user_bby8c5
Visitor
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2 Messages
21 days ago
I am having the same issue where local 10.0.0.1 remains steady but 1.1.1.1 and 8.8.8.8 time out. I even received this error message during a request time out from 1.1.1.1 "Reply from 174.62.116.226: Destination host unreachable."
I recently moved and this issue only started happening at the new house. We replaced the gateway, but the issue remains where we lose connection for 5-10 seconds intermittently
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XfinityKei
Official Employee
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2.9K Messages
19 days ago
@GarLili Congrats on your move to your new home. I’m sorry to hear you're having connection issues st your new location.
Can you tell us more about your current setup and the device you have connected?
Is this only happening while you're gaming?
Do you have any separate devices connected such as a router, Wi-Fi extenders of any kind, splitter, amplifier or anything like that connected?
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