Davaalkham's profile

New Poster

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1 Message

Tue, Dec 1, 2020 12:00 PM

hi

how to i connect my modem to the enternet Xfinity ?

Responses

Rustyben

Expert

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24K Messages

6 m ago

moved from my account app area to your home network area of the forum

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EG

Expert

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87K Messages

6 m ago


@Davaalkham wrote:
how to i connect my modem to the enternet Xfinity ?

Connect it to the coax line and power it up. Let it fully sync up with the system ("DS, "US", and the "Online" lights are steadily lit). Connect a computer to it and open up a browser. You *may* see their "Walled Garden" modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password or the account number and telephone number associated with your Comcast account handy.

If not, try calling 1-855-652-3446. That is their device activation line.

If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

6 m ago

Hi, Davaalkham. Thanks for posting here for support! Are you a new customer and did you receive a self install kit?

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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