zosiaw thank you so much for stopping in for help. Our Forums are designed to help customers as much as possible in public to help other members of the community who may have the same issue. With that, if you could please provide more details here in public on your issue, we would be more than happy to make sure you get the help you need. I look forward to seeing how I can help!
EG
Expert
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114K Messages
1 month ago
@zosiaw
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
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XfinityAmandaB
Official Employee
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2.7K Messages
1 month ago
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