help

Can you be more specific ??? Did it ever work ? Is this a new move-in / new service installation ? You can check here for official info on any possible local outages;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps 

Hi there, @rmpete! Has your internet started working yet? Did any of @EG's suggestions help?