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Devices keep connecting to my home wifi that I have no idea who they are I think I may have a security issue but I have a password set for my WiFi and yet still these strange devices connect to it
1 Message
Devices keep connecting to my home wifi that I have no idea who they are I think I may have a security issue but I have a password set for my WiFi and yet still these strange devices connect to it
XfinityKei
Official Employee
•
1.5K Messages
2 years ago
@user_00b143 Thanks for letting us know about those unrecognized devices connecting to your network. I have two things I would like for you to do. If you have a rented modem through us use the xfi settings to remove those devices. I have the steps for you here. https://www.xfinity.com/support/articles/manage-wifi-devices-my-account
Next change your Wi-Fi password to something new and unfamiliar. I have a link on how to change it as well https://www.xfinity.com/support/articles/view-change-wifi-password.
If you feel you have been hacked you can reach out to our security team at https://internetsecurity.xfinity.com/help/report-abuse.
Let me know if you still see those devices after kicking them off and changing the password.
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