Visitor
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3 Messages
help
Same issue here too. Also not thrilled about wasting more time [Edited: "Language"] with a service that is supposed to be plug and play. I do enough networking at the office surely there is a better answer than having to factory reset? I would have just stuck with my Motorola and linksys if I wanted to bother with it myself.
CCMichelle
Problem Solver
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788 Messages
4 years ago
Thanks for taking the time to reach out to us regarding your advanced security settings. When you attempt to access these settings are you logging in through the XFI app, or my account website? Are you logging in with the primary login? This article and link will provide you with a bit more information on accessing and logging in to our XFI security services. https://comca.st/2VkLgC2
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CCMichelle
Problem Solver
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788 Messages
4 years ago
Thanks for taking the time to reach out to us regarding your advanced security settings. I can understand your frustrations and concerns. I would love to get to the bottom of this with you. When you attempt to access these settings are you logging in through the XFI app, or my account website? Are you logging in with the primary login? This article and link will provide you with a bit more information on accessing and logging in to our XFI security services. https://comca.st/2VkLgC2
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MoabRat
Visitor
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3 Messages
4 years ago
Wow, thanks for the reply. I have been using the xfi app. It was all configured and we’ve become extremely familiar with the family settings and all with a year of kids remote schooling. We got a new xfi router and it copied all the configs except it didn’t enable advanced security and I had it on in the previous configuration. Anyhow I’ve rebooted but I didn’t want to reset to factory defaults and start over as we have a lot of non-smart devices added like weather stations and stuff I don’t want to reprogram for a new wireless association.
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EG
Expert
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111.6K Messages
4 years ago
@MoabRat @XfinityMichelle
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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MoabRat
Visitor
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3 Messages
4 years ago
I will post when I have a chance to engage with support
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