Visitor
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1 Message
help
My ethernet ports are listed as "Inactive" in my router settings at Xfinity in the Admin Tools. When I plug my MagicJack into an ethernet port, it doesn't come up as being connected. How do I get the ethernet ports activated?
XfinityAlyssaA
Official Employee
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2K Messages
4 years ago
Good morning @user_8cb6cc and thank you for reaching out on our forums, I hope you had a great weekend! We'd be happy to help you with your router concerns. What troubleshooting steps have you attempted thus far?
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XfinityAlyssaA
Official Employee
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2K Messages
4 years ago
Thank you so much for your response @user_8cb6cc. We'd be happy to take a closer look at your equipment and settings.
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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