Contributor
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28 Messages
help
@user_22f164 I am having the exact same issue as you. about 2 months ago, had the netgear unit and had no wifi forever. had been using the ethernet cable. went to comcast and they gave me the XB7 unit as it was an upgrade and they said it was 10x better. First day hooked up, everything was fine, got wifi back, was happy. about 4 days later, came home to green light flashing and no internet. doing a hard reset didn't do anything. plugged unit in upstairs in a different outlet and everything was fine. then about 3 weeks later, unable to locate my wifi network on my laptop. can see all of my neighbors networks but mine. Works fine on my phone. I see multiple posts about the changes in the 802.11ax but mine is greyed out in the admin tool. comcast only says its either a modem issue or issue with laptop. such a joke for the prices we pay for service
XfinityAmira
Official Employee
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4.2K Messages
4 years ago
Hello @cevans6318, thanks for reaching out to us on our Forums page to inform us that you are also experiencing Wi-Fi connection issues. As a person who works from home and constantly relies on the internet, I absolutely understand your concerns and frustrations around this. I do apologize for your experience around trying to get this corrected, but you have absolutely reached the right team to help!
To confirm with you also, have you updated the WiFi driver on your laptop so that it can recognize and connect to your in-home WiFi network? Also, when you try to connect your laptop via Ethernet, are you running into any issues connecting to the internet?
We look forward to hearing back from you!
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XfinityAmira
Official Employee
•
4.2K Messages
4 years ago
Hello @cevans6318, thanks for reaching out to us on our Forums page to inform us that you are also experiencing Wi-Fi connection issues. As a person who works from home and constantly relies on the internet, I absolutely understand your concerns and frustrations around this. I do apologize for your experience around trying to get this corrected, but you have absolutely reached the right team to help!
To confirm with you also, have you updated the WiFi driver on your laptop so that it can recognize and connect to your in-home WiFi network? Also, when you try to connect your laptop via Ethernet, are you running into any issues connecting to the internet?
We look forward to hearing back from you!
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