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user_9mf2uz
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Visitor

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1 Message

Monday, February 23rd, 2026 7:00 PM

help withj floatring IP

after being a customer since 1990 and receiving no assistance when calling 800 xfinity today,  i demand to speak with a live person re issues with my IP address . this is ridiculous and extremely poor customer service. you want our money but provide no support. i am unable to  reach an important website because of Ip address problems. I would appreciate a call.

Question

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Updated 

9 hours ago

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XfinityAbel

Official Employee

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41 Messages

9 hours ago

Hello @user_9mf2uz, thanks for reaching out by posting on our Xfinity Forums. I am sorry to see there is trouble getting to a specific website, and we want to do everything we can to assist. Please send a direct message including your full name and service address, and we can get started anytime.


How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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EG

Expert

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116.2K Messages

9 hours ago

@user_9mf2uz @XfinityAbel 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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