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noahw571
1st Topic

5 Messages

Tuesday, December 3rd, 2024 7:33 PM

Help with Xfinity Gateway

Having issues with my 2.5gb port on my gateway. This happened after I was trying a new modem and router that didn't actually work out like I thought. So, I reverted back to my old Gateway set it up again and reset it.
Now when I plug my ethernet cable(cat7) directly from my computer or into my 10gb switch connected to my 2.5gb port on my gateway I'm only getting gigabit. Even my switch indicates only gigabit with a green LED light. The light on the port is orange/blinks orange some times on the Xfinity Gateway. Prior to this everything was working I was getting over 1400 Down no problems for years. I've seen people putting their Gateway into bridge mode to fix this or having the Gateway reprogrammed. I honestly have no idea in the slightest on what the problem is. Hopefully someone can help me with my issue.

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Updated 

10 days ago

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XfinityJamesC

Official Employee

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1.8K Messages

10 days ago

Greetings, @noahw571! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your gateway, but you have definitely come to the right place for assistance.
 
 
Are you able to run a "Speed To Gateway" test by going to https://speedtest.xfinity.com and confirm your gateway is receiving the correct speeds?

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noahw571

5 Messages

Gateway is receiving correct speeds, but my machine is not because the 2.5gb port might be messed up. I can get all my bandwidth on my phone, but not wired devices on my 2.5gb port. Just blinks Orange.

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10 days ago

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noahw571

5 Messages

Is there anyway to reset it ? or fix this issue ?

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10 days ago

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XfinityJamesC

Official Employee

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1.8K Messages

Thank you for getting back to me so quickly, @noahw571! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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noahw571

5 Messages

I've already did that last night. I've direct msg them.

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10 days ago

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noahw571

5 Messages

Just waiting for someone at Xfinity Support to help me in the direct message.

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10 days ago

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