4 Messages
Help with Wifi getting constantly dropped
Our WiFi goes out constantly, usually just very briefly, but it is disruptive to doing work on computers, watching shows, etc. We have 500 Mbps, a gateway pod, our house is not big so things are all fairly close to the router. We did not have issues for our first couple of years of service, but this past year it's been constantly going out. Every time I try to chat with Xfinity or check on our service Xfinity says it all looks perfect. It's very frustrating. Any simple solutions that have helped for folks? We re-start our router a few times a week which helps temporarily.
XfinityPaula
Official Employee
•
1.2K Messages
1 month ago
Hello user_zzuk7k! Thank you for creating a post and for reaching out for help on our Xfinity Forums. Again, I'm sorry to read of the internet trouble and as I shared in my comment on the other post I know the frustrations you are having, and I would love to help out!
There are some things to test and check at your home, like a hard-wired connection, but also the time of day the issues seem to be occurring. Does it seem isolated to specific times like the network may drop from 4-9 pm, but the rest of the day seems fine or are you seeing the connection drop randomly throughout the day? Is it impacting multiple devices like your computer and phones? Do you have any devices that are hard-wired to the modem and have the same dropped connections?
When you have a moment please send us a direct message with your name and service address. We will dig into this for us and help make sure you don't continue to have these intermittent issues!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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