Help with outage

Trying to get in touch with customer service about the outage in my area.  We have been out of service since 2/23/26 with no update. I work from home for a hospital and need internet. Xfinity Assistant is useless and the phone number 1-800-Xfinity will not connect me to a live person. I will be canceling my Xfinity service if I don’t get this issue resolved.