New Poster
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9 Messages
help with internet
I am contracted to receive 1000mbs according to Xfinity speed test on my 5 g channel I am getting less than 20
New Poster
•
9 Messages
I am contracted to receive 1000mbs according to Xfinity speed test on my 5 g channel I am getting less than 20
XfinityAmandaB
Official Employee
•
2.2K Messages
19 days ago
Thank you so much for stopping in for help with your speed concerns. Have you by chance already checked out your other signal, and if you get the same results using a different device? Some devices have a preferred signal they want to use for optimum connection; if connected to the other channel, it may impact performance.
You can also check out our internet troubleshooting tips here.
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