NJGIES's profile

New Poster

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9 Messages

Thursday, April 17th, 2025 11:44 PM

help with internet

I am contracted to receive 1000mbs according to Xfinity speed test on my 5 g channel I am getting less than 20

Official Employee

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2.2K Messages

19 days ago

 

NJGIES 

Thank you so much for stopping in for help with your speed concerns. Have you by chance already checked out your other signal, and if you get the same results using a different device? Some devices have a preferred signal they want to use for optimum connection; if connected to the other channel, it may impact performance.

You can also check out our internet troubleshooting tips here.

 

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