4 Messages
Help with internet plan change
Hello I swapped plans yesterday from connect to connect more 300 download speed but my internet speed is still on the previous plan
4 Messages
Hello I swapped plans yesterday from connect to connect more 300 download speed but my internet speed is still on the previous plan
EG
Expert
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106.1K Messages
5 days ago
Has the modem been power-cycled since the change ?
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EG
Expert
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106.1K Messages
5 days ago
It would appear that the system is not pushing out the new speed configuration file / boot file to the modem. I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to confirm that the new speed configuration file for your subscribed to speed tier gets loaded into the modem. Good luck !
(edited)
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user_3wirw5
4 Messages
5 days ago
Should be good a rep said it should be at the correct plan speed within 20mins to an hour for the speed to take effect.
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EG
Expert
•
106.1K Messages
5 days ago
Ha ! Heard that one a million times before.... The change should take place before the call is ended, not twenty minutes later.
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