U

Friday, January 3rd, 2025 3:35 PM

HELP with connecting my printer to my wifi

I have a Canon Maxify MB2720. We just moved and I was setting up my printer with our new wifi. It reads the SSID as my current wifi, however, won't let me change whatever passphrase it has. Doesn't ask me to enter a passphrase either when i SELECT MY CURRENT WIFI. Once selected, it immediately just tries to connect and then gives me an error message to check my router/ensure passphrase is correct etc. At wits end here. Hoping someone can help. Thanks

Official Employee

 • 

1.9K Messages

1 month ago

 

user_ixf6ct Thanks for reaching out with you concern about connecting your printer to your home WiFi. I'm not familiar with the printer though, and can't help much. The best advise I can provide is to contact the manufacturer of the printer, and troubleshoot with them. I can troubleshoot the internet service no problem, but a specific device is best to work with the manufacturer's with troubleshooting. 

 

forum icon

New to the Community?

Start Here