help with bill

You will have to call the support number.  Any time you are prompted to input something, say the words "cancel service".  You may have to say it several times, but eventually the system will connect you with a live agent.  

Your bill probably reflects that the promotional pricing you got two years ago has expired.  You will have to ask the retention agent to find a similarly priced package to switch to.  It will be for a a set period of time as well. 

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. They can help you right here.

@user_nl4x3g Thanks for adding a post. We can assist. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

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