Visitor
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1 Message
Help setting up a new modem
No internet or phone service while trying to set up new modem, will not work without service
Visitor
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1 Message
No internet or phone service while trying to set up new modem, will not work without service
EG
Expert
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122K Messages
2 days ago
First. Is this a new service install / new move-in or an existing service ? Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)?
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XfinityMarshante
Official Employee
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1.5K Messages
2 hours ago
Hello @user_44df891, thank you for taking the time to leave a post. Sorry you’re having trouble getting your new modem set up, especially with both your internet and phone service currently unavailable. We’d be happy to help get to the bottom of this. Great questions from @EG! @user_44df891, Would you be able to provide some answers to these questions so we can better understand the situation and assist you further?
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