Help router logs

CcspPandMSsp[5230]: system.syscfg com

mit to store

Please tell me what this means
Password change][5230]: Account admin's password changed

CcspPandMSsp[5477]: system.syscfg commit to store

CcspPandMSsp[5188]: system.syscfg commit to store

cspPandMSsp[5057]: system.syscfg commit to store

[Password change][5188]: Account admin's password changed

Event logs

[OneWifi][8769]: KeyPassphrase Changed

[OneWifi][9989]: KeyPassphrase Changed

OneWifi[9709]: config.utapi s_sysevent_connect: opennew sysevent fd 106

OneWifi[9742]: config.utapi s_sysevent_connect: open new sysevent fd 101

OneWifi[10005]: config.utapi s_sysevent_connect: open new sysevent fd 105

2025/6/19 10:09:03

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Responses

GB

Ginger.b

Visitor

•

5 Messages

16 hours ago

Please help me understand what all this means

5

0

XfinityKei

Official Employee

•

1.7K Messages

@Ginger.b Hello and thanks for making a post about your concerns. Our team is here to help. Can you tell us more about what's going on with your service?

Is this your personal router you're reaching out about?

Are you having any connection issues with your service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 hours ago

0

XfinityDena

Official Employee

•

3.4K Messages

@Ginger.b

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

0

GB

Ginger.b

Visitor

•

5 Messages

If yall don't know then forward it to someone who will. I NEED HELP. I don't want to say what I fear may have happened. This is a very serious matter.

Someone destroyed my newly rebuilt 84 ford 302 engine. Due to issues with security cameras i had no video.

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4 hours ago

0

XfinityDena

Official Employee

•

3.4K Messages

I am sorry to hear the engine was damaged. I would be devastated as I love classic Ford vehicles. I have a 68 Mustang, but my daily driver is a 2013 Mustang. My partner drives an older F150. Is this a personal modem or Xfinity Gateway? @Ginger.b

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 hours ago

0

EG

Expert

•

111.7K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

1

0

GB

Ginger.b

Visitor

•

5 Messages

No my question wasn't answered

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4 hours ago

0

Customer Service

Ginger.b

Help router logs

Ginger.b

XfinityKei

XfinityDena

Ginger.b

XfinityDena

EG

Ginger.b

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