Help Requested - Intermittent internet
I'm experiencing intermittent internet drops several times a day. It typically resolves within 3-7 minutes. After speaking with a Comcast tech they gave me the tech support number for Motorola.
Motorola's techs reviewed my logs and explained that my PWR was too high (8+ on every channel - should be between -7 and 7) and my SNR was too high (lowest is 43.3 ranging up to 45.4 - should be between 38-42). This is causing a ton of packet loss (Corrected over 1.5M and Uncorrected over 40k in a 24 hour period...typically they like to see 0...but up to 500 is considered acceptable). They also reviewed the Event Logs and I'm getting a lot of T3 & T4 errors every day.
Motorola explained that these are issues with Comcast's signal and that Comcast would need to address either remotely or by sending a technician to the home to clean up the line. I called Comcast back, explained the issues, and they entered a ticket (CR920030888) stating a Level 3 tech would call me back within 24 hours. No tech called me.
I called Comcast again this morning, they redid their diognostics and told me they see the issue but were unable/unwilling to correct the issues. I'm currently on hold waiting for a supervisor.
Can anyone help me resolve these issues? Having my internet drop several times a day is not acceptable. Thank you!