HELP! packet loss /ping spikes and download drops on new router

Hello @osoarin, thank you for taking the time to reach out on social media.  I understand your concern with the internet connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@osoarin @XfinityKrista 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I have the gig plan on the xfi gatway.

I have good download 600+ mbps and ok upload 60+ mbps during tests. My ping spikes every few seconds and hits a high of over 600ms. I am using 1 device to play videogames at 2am. If this cannot be resolved I will 100% say xfinity is not a gamers internet by any means and pointless to have if that's what you use it for. Games constantly lag with ping spikes, latency issues and disconnection issues.