Visitor
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21 Messages
Help needed with XB10 FDX gatway
I visited an xfiniy store on yesterday afternoon and received a new XB10 gatway for symmetrical 2gig service but after getting home and connecting it properly it looks like my service maybe stock on the the previous xb8 configuration or may not have been reprovisioned correctly or not have correct bootfile or maybe just a backend sync may have failed because im not getting the symmetrical speeds and after hours of frustrating phone calls with customer service last night i do not no what to do, can someone please help here?
user_75cd0f
Visitor
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21 Messages
24 hours ago
Woow this is wired cant get any help from customer service or from here for my XB10 gatway i switched to xfiniy symmetrical service to keep from having to got back to at&t fiber or iQ fiber here in Jacksonville , but looks like i ill be giving them both a call this afternoon you would expect xfiniy to be on top and eger to provide assistance with this new service but i guess not
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XfinityEmilyB
Official Employee
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3K Messages
18 hours ago
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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user_75cd0f
Visitor
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21 Messages
4 hours ago
I received no help at all, i had chats with multiple chat agents last night with no resolution ether not responding at all or talking hours to respond and not listening to or pay any attention to my replies it seems that most of the xfiniy customer service agents lacks training on the previoning of the fdx service, when offered a service you would expect it to work or atlest receive proper knowledge assistance with the services so i have a xb10 gateway with no symmetrical service,ill be looking into a local fiber provider her in jacksonville florida
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