Contributor
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Help - Modem activation without app
I've purchased a new modem to replace my EOL modem (also customer owned), but HOW may I activate it WITHOUT using the app please?
I have an old phone and also just don't use apps. Surely there must be a way...!
Also how do I get the EOL modem removed from my acct after new one is working.
I have VOIP service through another provider so it's rather important my HSI stays on.
Thanks very much for help!
Accepted Solution
EG
Expert
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112.4K Messages
3 years ago
Connect it to the coax line and power it up. Let it fully sync up with the system, and check that the front / top panel indicator light(s) are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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