Contributor
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104 Messages
HELP ! Lost access to XB8 admin UI at 10.0.0.1
I setup my gateway a while ago in bridge mode. I wanted to check the modem statistics today, and saw the following message.
I found the page at https://www.xfinity.com/support/articles/admin-tool-access that explains the need to re-enable it.
However, I'm stuck at step 2. There is no "View WiFi equipment" for me to click in the "Wifi" tab of the app.
I have spent an hour on chat with 3 different support agents who are utterly useless. All they can do is tell me to follow this script, which does not match what I see in the app.
Is there anyone who can actually resolve this ?
BruceW
Gold Problem Solver
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27.3K Messages
12 hours ago
When the gateway is in bridge mode, most of the app's Wifi options will be inaccessible. So you need to take the device out of bridge mode. But the geniuses that set this up didn't provide for that, so you'll have to factory reset the gateway to clear bridge mode. Once back in router mode, the app's Wifi options will return. Then you can use the app to re-enable Admin Tool access. Then (pant, pant) you'll be able to put the device back in bridge mode.
Admin Tool access should persist across resets, but will be cleared if the gateway is factory reset again.
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