brintonh's profile

Contributor

 • 

33 Messages

Sunday, March 28th, 2021 12:56 PM

Closed

Help! Can't figure out GB speed issue

Windows 10, LAN on MB (10/100/1000).  MoCA filter and splitter where cable enters house - one leg to video distribution box, second leg directly to my modem.  Had 200 MB plan and was getting around 180 MB.  Upgraded plan to 1200 MB and modem (Arris SB8200, DOCSIS 3.1), Cat 6 directly from desktop directly to modem port just to test - would "spike" speed to around 700 MB then immediately throttle down to 320 MB - 380 MB.  Reset and reprovisioned modem twice.  No change.  Had Comcast Tech out who checked speed at pole (1200 MB), speed at tap for house (1200 MB), speed at modem (1200 MB) with "excellent power levels" per Xfinity Tech.  Add SB8200 in the mix and speed drops to 320-380 MB.  Tech said "Speeds based on our equipment.  SB8200 might not hold full boot file. Try our Xfi modem."  Did that - same speeds.  Would spike to around 600 MB then drop back to 320-380 MB.  Hmmm, ok.  Try another gig speed modem.  Got a Netgear CM1200 yesterday.  Set up with Cat 6 direct from desktop to modem.  Testing wee hours of the AM and get a little better but not much - certainly not 1 GB. 

  Using speedtest.net app in W10 rather than browser test - Browser test is consistently 50-100 MB slower.  Modem reports:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 627000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 32 627000000 Hz 7.8 dBmV 41.2 dB 0 0
2 Locked QAM256 1 435000000 Hz 6.3 dBmV 40.6 dB 0 0
3 Locked QAM256 2 441000000 Hz 6.1 dBmV 40.5 dB 0 0
4 Locked QAM256 3 447000000 Hz 6.3 dBmV 40.5 dB 0 0
5 Locked QAM256 4 453000000 Hz 5.9 dBmV 40.5 dB 0 0
6 Locked QAM256 5 459000000 Hz 5.8 dBmV 40.5 dB 0 0
7 Locked QAM256 6 465000000 Hz 5.4 dBmV 40.4 dB 0 0
8 Locked QAM256 7 471000000 Hz 5.5 dBmV 40.4 dB 0 0
9 Locked QAM256 8 477000000 Hz 5.5 dBmV 40.4 dB 0 0
10 Locked QAM256 9 483000000 Hz 5.8 dBmV 40.5 dB 0 0
11 Locked QAM256 10 489000000 Hz 6.1 dBmV 40.5 dB 0 0
12 Locked QAM256 11 495000000 Hz 6.4 dBmV 40.4 dB 0 0
13 Locked QAM256 12 507000000 Hz 6.7 dBmV 40.5 dB 0 0
14 Locked QAM256 13 513000000 Hz 6.8 dBmV 40.6 dB 0 0
15 Locked QAM256 14 519000000 Hz 6.3 dBmV 40.6 dB 0 0
16 Locked QAM256 15 525000000 Hz 6.6 dBmV 40.8 dB 0 0
17 Locked QAM256 16 531000000 Hz 6.1 dBmV 40.8 dB 0 0
18 Locked QAM256 18 543000000 Hz 6.1 dBmV 40.7 dB 0 0
19 Locked QAM256 19 549000000 Hz 6.1 dBmV 40.7 dB 0 0
20 Locked QAM256 20 555000000 Hz 6.7 dBmV 40.9 dB 0 0
21 Locked QAM256 21 561000000 Hz 7.1 dBmV 40.9 dB 0 0
22 Locked QAM256 22 567000000 Hz 7.4 dBmV 41.1 dB 0 0
23 Locked QAM256 23 573000000 Hz 7.4 dBmV 40.9 dB 0 0
24 Locked QAM256 24 579000000 Hz 7 dBmV 40.9 dB 0 0
25 Locked QAM256 25 585000000 Hz 6.8 dBmV 40.8 dB 0 0
26 Locked QAM256 26 591000000 Hz 6.5 dBmV 41 dB 0 0
27 Locked QAM256 27 597000000 Hz 6.1 dBmV 41.1 dB 0 0
28 Locked QAM256 28 603000000 Hz 6.9 dBmV 41.2 dB 0 0
29 Locked QAM256 29 609000000 Hz 5.8 dBmV 41 dB 0 0
30 Locked QAM256 30 615000000 Hz 7 dBmV 41 dB 0 0
31 Locked QAM256 31 621000000 Hz 6.7 dBmV 41 dB 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 35600000 Hz 43.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 29200000 Hz 44 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 44 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16400000 Hz 44 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock
Status
Modulation /
Profile ID
Channel
ID
Frequency Power SNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 33 678000000 Hz 7.7 dBmV 40.6 dB 1108 ~ 2987 107783651 105295721 0
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
 
Current System Time:Sun Mar 28 06:41:00 2021
System Up Time:13:47:03

I'm at a loss to explain why I'm not getting the plan's reported speed.  I think I've isolated just about everything on the system except changing out LAN card in desktop but I'm thinking that's not it since I was briefly seeing 700-800MB before it dropped back down to 320-380MB.  Coax cable from tap on line to modem - check (good - no interference, no power drop, per Xfinity Tech).  Cat 6 - check (good, tried two different ones).  Modem - Check (three different modems, three different manufacturers).  Power levels in spec - check (Xfinity Tech confirmed). 

I'm at a loss to figure this out.  Hopefully someone will have an idea.  

Contributor

 • 

60 Messages

4 years ago

My Sb8200 is not even in my 1gb tier anymore. I was told I need a new modem and should rent theirs for 15 a month. real nice, since my OG SB8200 was not even a year old when Xfinity told me it was a modem problem. Then I got a new SB8200 that didn't help my speeds either. Now its not compatible????? Really hoping Volo gets to my neighborhood faster than expected with their fiber internet. 

Contributor

 • 

33 Messages

4 years ago

@steagallcraig I suspect that's what I'll end up doing if Comcast can't give me the 1GB speed promised.  Once I install the new NIC that will be the last step in isolating and replacing everything that could impact speed - coax, connectors/fittings, ethernet cables and NIC.  New NIC supposed to come from Amazon today so depending on when it arrives (might interfere with family Easter activities), I'll pop it in and see what happens.

Contributor

 • 

60 Messages

4 years ago

Great, now this error just started in my logs. whats next?

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW:

Contributor

 • 

33 Messages

4 years ago

@steagallcraig Can't help you with that one.  Never seen that error in the logs before.

Contributor

 • 

33 Messages

4 years ago

@steagallcraig @ComcastJamesH @ComcastAlyssa @jlavaseur 

Step 1 complete - New NIC card installed and configured.  Speeds on Netgear CM1200 below:

Initially got really excited with the first test after installation of the new 2.5G base network card - 817Mbps down!!!  As with all things Xfinity though, my enthusiasm was quickly tempered by subsequent tests.  Back to the usual 400-500'ish Mbps speeds.  Should have the Arris SB8200 this afternoon; however, I'm doubtful that it'll make any difference.  The NIC was the last component in the system that hadn't been replaced or changed.  Everything else - cables, modems, connectors on coax have been replaced or confirmed by Xfinity Technician that they're "ok."  At this point, I have no more solutions.  Xfinity Xfi modem didn't work any faster either (was actually slower).  I'm at a loss to figure this out. 

Problem Solver

 • 

948 Messages

4 years ago

I am sorry if I read a lot, but anyway I was on another forum, so this guy had installed I believe a cv 1150 or cv 2000, sorry I forget, he used the Xfi app to install it, so he was getting mediocre speeds, he did all the usual things to try to fix it, so he ends up on the xfinity.com page, so he checks out the status page, it showed there was a problem with his modem, so he had tech support reinstall it not using the Xfi app, well it magically started working correctly, I don’t know how you installed the modems you tried out, but maybe a glance at that page if you didn’t already, just a thought

Contributor

 • 

33 Messages

4 years ago

@steagallcraig @jlavaseur @ComcastJamesH @ComcastAlyssa 

New SB8200, couldn't provision via Xfinity app so called Xfinity to download boot file and provision.  Results speak for themselves:

Technician coming 4/7.  Not encouraged that he or she will find anything that the other guy didn't find.  More to come of the "Xfinity Saga of Speed" (or lack thereof)

Contributor

 • 

33 Messages

4 years ago

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
32 Locked QAM256 627000000 Hz 5.0 dBmV 41.0 dB 0 0
1 Locked QAM256 435000000 Hz 4.8 dBmV 40.6 dB 0 0
2 Locked QAM256 441000000 Hz 4.6 dBmV 40.4 dB 0 0
3 Locked QAM256 447000000 Hz 4.8 dBmV 40.5 dB 0 0
4 Locked QAM256 453000000 Hz 4.7 dBmV 40.3 dB 0 0
5 Locked QAM256 459000000 Hz 4.8 dBmV 40.5 dB 0 0
6 Locked QAM256 465000000 Hz 4.5 dBmV 40.4 dB 0 0
7 Locked QAM256 471000000 Hz 4.7 dBmV 40.5 dB 0 0
8 Locked QAM256 477000000 Hz 4.6 dBmV 40.5 dB 0 0
9 Locked QAM256 483000000 Hz 4.7 dBmV 40.5 dB 0 0
10 Locked QAM256 489000000 Hz 4.9 dBmV 40.6 dB 0 0
11 Locked QAM256 495000000 Hz 4.9 dBmV 40.5 dB 0 0
12 Locked QAM256 507000000 Hz 5.0 dBmV 40.5 dB 0 0
13 Locked QAM256 513000000 Hz 5.1 dBmV 40.5 dB 0 0
14 Locked QAM256 519000000 Hz 5.0 dBmV 40.6 dB 0 0
15 Locked QAM256 525000000 Hz 5.2 dBmV 40.7 dB 0 0
16 Locked QAM256 531000000 Hz 4.9 dBmV 40.9 dB 0 0
18 Locked QAM256 543000000 Hz 4.8 dBmV 40.7 dB 0 0
19 Locked QAM256 549000000 Hz 5.0 dBmV 40.8 dB 0 0
20 Locked QAM256 555000000 Hz 5.4 dBmV 40.9 dB 0 0
21 Locked QAM256 561000000 Hz 5.6 dBmV 41.1 dB 0 0
22 Locked QAM256 567000000 Hz 6.1 dBmV 41.2 dB 0 0
23 Locked QAM256 573000000 Hz 6.0 dBmV 40.9 dB 0 0
24 Locked QAM256 579000000 Hz 5.8 dBmV 40.9 dB 0 0
25 Locked QAM256 585000000 Hz 5.7 dBmV 40.8 dB 0 0
26 Locked QAM256 591000000 Hz 5.5 dBmV 41.2 dB 0 0
27 Locked QAM256 597000000 Hz 5.1 dBmV 41.1 dB 0 0
28 Locked QAM256 603000000 Hz 5.5 dBmV 41.1 dB 0 0
29 Locked QAM256 609000000 Hz 4.2 dBmV 40.9 dB 0 0
30 Locked QAM256 615000000 Hz 5.0 dBmV 41.0 dB 0 0
31 Locked QAM256 621000000 Hz 3.9 dBmV 40.8 dB 0 0
33 Locked Other 678000000 Hz 5.9 dBmV 39.5 dB 131425 0

Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM 35600000 Hz 6400000 Hz 43.0 dBmV
2 2 Locked SC-QAM 29200000 Hz 6400000 Hz 43.0 dBmV
3 3 Locked SC-QAM 22800000 Hz 6400000 Hz 43.0 dBmV
4 4 Locked SC-QAM 16400000 Hz 6400000 Hz 43.0 dBmV
5 9 Locked SC-QAM 39600000 Hz 1600000 Hz 43.0 dBmV

From Event Log:

Time Priority Description
4-5-2021, 13:28:2 Error(4) "SW upgrade Failed after download - Incompatible SW file"
4-5-2021, 13:28:1 Notice(6) "SW Download INIT - Via Config file d11_m_sb8200_gigabit_c01.cm"
4-5-2021, 13:27:47 Notice(6) "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:32 Notice(6) "Honoring MDD; IP provisioning mode = IPv6"

But the guy on the phone swears it's the correct config file

(edited)

Contributor

 • 

60 Messages

4 years ago

Have you tried ipconfig/flushdns from admin command prompt?

(edited)

Contributor

 • 

60 Messages

4 years ago

I am just throwing hail Marys right now. Still working though my issues as well. What software version does your sb8200 have?

Contributor

 • 

33 Messages

4 years ago

No love on the flush and register DNS commands - Same speeds in the 400-550 Mbps range.  As for software for the SB8200, Xfinity controls that at provisioning.  As you can see from the log file above, it's "d11_m_sb8200_gigabit_c01.cm" and then some "incompatible SW file" [assume this is software] error message.  That's on Xfinity's end if it's not provisioning properly.  That's bugged me and I TOLD the Xfinity Tech on the phone with me when it wouldn't provision via the app that there was an error message.  "No, everything looks good on our end."  Hmmm, well if that's the case, why am I not getting my 1GB service???

Contributor

 • 

60 Messages

4 years ago

Right, they control that but for some reason insist on sending the wrong one. I currently have AB01.02.053.01_112320_193.0A.NSH and from what I have read and been told, that is the most recent one. I don't know that for a fact though. I had d11_m_sb8200_gigabit_c01.cm and it gave me fits. really low speed and all kids of time outs. was getting that error message as well. actually, I get that error message with what I have now too. My fastest speed came with the basic software that came with the modem. it took several days for the updates to start going through one by one. The user panel sucked, there was no login in, it just went straight to modem with no protection and no advanced features, but it was fast. it updated and then started downhill for me again. If you talk to the right person,they might be able to get you the d11_m_sb8200_gigabit_c01.cm and see if that makes a difference. Like I said before, I am done with this stuff. I have been dealing with it for a year and no dice. Just going to downgrade my service and wait for another provider. Volo fiber is literally across the street and making its way to my street by summer. at least I hope so. 

Problem Solver

 • 

948 Messages

4 years ago

So I just read on another forum, the usual speed issues, so he booted into safe mode with networking, well he got completely different results doing this, I guess maybe a test if it’s actually windows causing the bottleneck, just a thought

Contributor

 • 

33 Messages

4 years ago

I'll try safe mode with networking and report back.

Contributor

 • 

33 Messages

4 years ago

So for anyone interested, networking with safe mode made no difference in speed.  I've spent the afternoon swapping out modems and summarizing the various results.  Maybe there's a Comcast employee that is willing to opine on the issue and a possible solution.  All tests done this afternoon with the Speedtest app (consistently more accurate and faster than the web-based speedtest):

Modem Comparison

Arris SB8200

 

Arris Modem Configuration Results

Downstream Bonded Channels

Channel ID

Lock Status

Modulation

Frequency

Power

SNR/MER

Corrected

Uncorrectables

32

Locked

QAM256

627000000 Hz

5.1 dBmV

41.1 dB

0

0

1

Locked

QAM256

435000000 Hz

4.8 dBmV

40.4 dB

0

0

2

Locked

QAM256

441000000 Hz

4.8 dBmV

40.4 dB

0

0

3

Locked

QAM256

447000000 Hz

4.9 dBmV

40.5 dB

0

0

4

Locked

QAM256

453000000 Hz

4.8 dBmV

40.5 dB

0

0

5

Locked

QAM256

459000000 Hz

4.8 dBmV

40.5 dB

0

0

6

Locked

QAM256

465000000 Hz

4.4 dBmV

40.5 dB

0

0

7

Locked

QAM256

471000000 Hz

4.5 dBmV

40.5 dB

0

0

8

Locked

QAM256

477000000 Hz

4.5 dBmV

40.5 dB

0

0

9

Locked

QAM256

483000000 Hz

4.5 dBmV

40.4 dB

0

0

10

Locked

QAM256

489000000 Hz

4.7 dBmV

40.5 dB

0

0

11

Locked

QAM256

495000000 Hz

4.9 dBmV

40.4 dB

0

0

12

Locked

QAM256

507000000 Hz

4.9 dBmV

40.5 dB

0

0

13

Locked

QAM256

513000000 Hz

5.0 dBmV

40.6 dB

0

0

14

Locked

QAM256

519000000 Hz

4.8 dBmV

40.5 dB

0

0

16

Locked

QAM256

531000000 Hz

4.7 dBmV

40.8 dB

0

0

17

Locked

QAM256

537000000 Hz

4.9 dBmV

40.8 dB

0

0

18

Locked

QAM256

543000000 Hz

4.6 dBmV

40.8 dB

0

0

19

Locked

QAM256

549000000 Hz

4.8 dBmV

40.8 dB

0

0

20

Locked

QAM256

555000000 Hz

5.3 dBmV

40.9 dB

0

0

21

Locked

QAM256

561000000 Hz

5.5 dBmV

41.0 dB

0

0

22

Locked

QAM256

567000000 Hz

6.0 dBmV

41.1 dB

0

0

23

Locked

QAM256

573000000 Hz

5.8 dBmV

41.0 dB

0

0

24

Locked

QAM256

579000000 Hz

5.6 dBmV

40.9 dB

0

0

25

Locked

QAM256

585000000 Hz

5.3 dBmV

40.9 dB

0

0

26

Locked

QAM256

591000000 Hz

5.1 dBmV

40.8 dB

0

0

27

Locked

QAM256

597000000 Hz

4.7 dBmV

40.9 dB

0

0

28

Locked

QAM256

603000000 Hz

5.1 dBmV

41.1 dB

0

0

29

Locked

QAM256

609000000 Hz

3.9 dBmV

40.9 dB

0

0

30

Locked

QAM256

615000000 Hz

4.8 dBmV

41.0 dB

0

0

31

Locked

QAM256

621000000 Hz

3.9 dBmV

40.9 dB

0

0

33

Locked

Other

678000000 Hz

5.7 dBmV

39.2 dB

1930072

0

 

 

Upstream Bonded Channels

Channel

Channel ID

Lock Status

US Channel Type

Frequency

Width

Power

1

1

Locked

SC-QAM

35600000 Hz

6400000 Hz

43.0 dBmV

2

2

Locked

SC-QAM

29200000 Hz

6400000 Hz

43.0 dBmV

3

3

Locked

SC-QAM

22800000 Hz

6400000 Hz

43.0 dBmV

4

4

Locked

SC-QAM

16400000 Hz

6400000 Hz

43.0 dBmV

5

9

Locked

SC-QAM

39600000 Hz

1600000 Hz

42.0 dBmV

  

Motorola MB8611

Motorola Modem Configuration Results

 Downstream Bonded Channels

 


  

   Channel

Lock Status

Modulation

Channel ID

Freq. (MHz)

Pwr (dBmV)

SNR (dB)

Corrected

Uncorrected

   1

Locked

QAM256

31

621.0

5.8

40.9

0

0

   2

Locked

QAM256

1

435.0

6.1

40.4

0

0

   3

Locked

QAM256

2

441.0

5.8

40.3

0

0

   4

Locked

QAM256

3

447.0

6.1

40.4

0

0

   5

Locked

QAM256

4

453.0

5.9

40.4

0

0

   6

Locked

QAM256

5

459.0

6.0

40.3

0

0

   7

Locked

QAM256

6

465.0

5.7

40.3

0

0

   8

Locked

QAM256

7

471.0

5.9

40.3

0

0

   9

Locked

QAM256

8

477.0

5.8

40.3

0

0

   10

Locked

QAM256

9

483.0

6.0

40.4

0

0

   11

Locked

QAM256

10

489.0

6.4

40.5

0

0

   12

Locked

QAM256

12

507.0

6.6

40.5

0

0

   13

Locked

QAM256

13

513.0

6.6

40.5

0

0

   14

Locked

QAM256

14

519.0

6.3

40.5

0

0

   15

Locked

QAM256

15

525.0

6.6

40.8

0

0

   16

Locked

QAM256

16

531.0

6.1

40.7

0

0

   17

Locked

QAM256

17

537.0

6.2

40.8

0

0

   18

Locked

QAM256

18

543.0

5.9

40.6

0

0

   19

Locked

QAM256

19

549.0

6.0

40.6

0

0

   20

Locked

QAM256

20

555.0

6.4

40.9

0

0

   21

Locked

QAM256

21

561.0

6.6

40.9

0

0

   22

Locked

QAM256

22

567.0

7.0

41.0

0

0

   23

Locked

QAM256

23

573.0

6.9

40.8

0

0

   24

Locked

QAM256

24

579.0

6.6

40.8

0

0

   25

Locked

QAM256

25

585.0

6.5

40.8

0

0

   26

Locked

QAM256

26

591.0

6.3

41.0

0

0

   27

Locked

QAM256

27

597.0

5.9

41.0

0

0

   28

Locked

QAM256

28

603.0

6.6

41.0

0

0

   29

Locked

QAM256

29

609.0

5.4

40.8

0

0

   30

Locked

QAM256

30

615.0

6.6

41.0

0

0

   31

Locked

QAM256

32

627.0

6.9

41.0

0

0

   32

Locked

OFDM PLC

33

678.0

7.3

40.6

4403435

0



   Upstream Bonded Channels

 


  

   Channel

Lock Status

Channel Type

Channel ID

Symb. Rate (Ksym/sec)

Freq. (MHz)

Pwr (dBmV)

   1

Locked

SC-QAM

1

5120

35.6

44.0

   2

Locked

SC-QAM

2

5120

29.2

44.3

   3

Locked

SC-QAM

3

5120

22.8

44.5

   4

Locked

SC-QAM

4

5120

16.4

44.3

   5

Locked

SC-QAM

9

1280

39.6

44.0

 

  

Netgear CM1200

Netgear Modem Configuration Results

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables

1

Locked

QAM256

32

627000000 Hz

7 dBmV

41.2 dB

0

0

2

Locked

QAM256

1

435000000 Hz

5.7 dBmV

40.6 dB

0

0

3

Locked

QAM256

2

441000000 Hz

5.5 dBmV

40.5 dB

0

0

4

Locked

QAM256

3

447000000 Hz

5.7 dBmV

40.5 dB

0

0

5

Locked

QAM256

4

453000000 Hz

5.5 dBmV

40.5 dB

0

0

6

Locked

QAM256

5

459000000 Hz

5.5 dBmV

40.5 dB

0

0

7

Locked

QAM256

6

465000000 Hz

5.2 dBmV

40.4 dB

0

0

8

Locked

QAM256

7

471000000 Hz

5.4 dBmV

40.4 dB

0

0

9

Locked

QAM256

8

477000000 Hz

5.3 dBmV

40.4 dB

0

0

10

Locked

QAM256

9

483000000 Hz

5.5 dBmV

40.5 dB

0

0

11

Locked

QAM256

10

489000000 Hz

5.9 dBmV

40.6 dB

0

0

12

Locked

QAM256

11

495000000 Hz

6 dBmV

40.5 dB

0

0

13

Locked

QAM256

12

507000000 Hz

6.4 dBmV

40.6 dB

0

0

14

Locked

QAM256

13

513000000 Hz

6.4 dBmV

40.5 dB

0

0

15

Locked

QAM256

14

519000000 Hz

6.3 dBmV

40.6 dB

0

0

16

Locked

QAM256

16

531000000 Hz

6 dBmV

40.9 dB

0

0

17

Locked

QAM256

17

537000000 Hz

6.3 dBmV

40.9 dB

0

0

18

Locked

QAM256

18

543000000 Hz

5.9 dBmV

40.8 dB

0

0

19

Locked

QAM256

19

549000000 Hz

6 dBmV

40.8 dB

0

0

20

Locked

QAM256

20

555000000 Hz

6.4 dBmV

40.9 dB

0

0

21

Locked

QAM256

21

561000000 Hz

6.6 dBmV

41 dB

0

0

22

Locked

QAM256

22

567000000 Hz

7 dBmV

41.1 dB

0

0

23

Locked

QAM256

23

573000000 Hz

6.8 dBmV

40.9 dB

0

0

24

Locked

QAM256

24

579000000 Hz

6.6 dBmV

40.9 dB

0

0

25

Locked

QAM256

25

585000000 Hz

6.5 dBmV

40.9 dB

0

0

26

Locked

QAM256

26

591000000 Hz

6.3 dBmV

41.1 dB

0

0

27

Locked

QAM256

27

597000000 Hz

6.1 dBmV

41.1 dB

0

0

28

Locked

QAM256

28

603000000 Hz

6.7 dBmV

41.2 dB

0

0

29

Locked

QAM256

29

609000000 Hz

5.4 dBmV

41 dB

0

0

30

Locked

QAM256

30

615000000 Hz

6.6 dBmV

41.1 dB

0

0

31

Locked

QAM256

31

621000000 Hz

5.9 dBmV

41 dB

0

0

32

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

 

Upstream Bonded Channels

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

1

5120 Ksym/sec

35600000 Hz

44 dBmV

2

Locked

ATDMA

2

5120 Ksym/sec

29200000 Hz

44.5 dBmV

3

Locked

ATDMA

3

5120 Ksym/sec

22800000 Hz

44.8 dBmV

4

Locked

ATDMA

4

5120 Ksym/sec

16400000 Hz

44.8 dBmV

5

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

 

Downstream OFDM Channels

Channel

Lock
Status

Modulation /
Profile ID

Channel
ID

Frequency

Power

SNR /
MER

Active Subcarrier
Number Range

Unerrored
Codewords

Correctable
Codewords

Uncorrectable
Codewords

1

Locked

0 ,1 ,2 ,3

33

678000000 Hz

7.2 dBmV

40.7 dB

1108 ~ 2987

3562548

3523718

0

2

Not Locked

0

0

0 Hz

0 dBmV

0.0 dB

0 ~ 4095

0

0

0

 

Upstream OFDMA Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

0

0

0 Hz

0 dBmV

2

Not Locked

0

0

0 Hz

0 dBmV

 

 If the tech visit scheduled for Wednesday can't figure this out, I'm going back to my former speed tier and save the $10/month.

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