Visitor
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1 Message
Hello I work from home and it is very bad for me right now my boss doesn't understand
I'm needing to get to work today
How long will this be I work from home
Can you please tell me how long this will be
My boss does not understand why I'm not
Working I need my job please let me know
EG
Expert
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120.5K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityMarshante
Official Employee
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1.4K Messages
2 hours ago
Hello @user_z4bc1j, thank you for taking the time to leave a post. Sorry to hear about the situation you're facing. I can certainly understand how stressful and urgent this must be, especially when you work from home and your internet service is impacting your ability to do your job. We know how important it is to stay connected. @EG provided some great resources and links to check for service interruption updates and estimated restoration information when there is a service interruption. Were you able to review that information and see if any updates were available that you could share with your boss?
I completely understand your concern, and we want to make sure you have the most accurate information available. If you're still unable to locate an update or need additional assistance, please let us know, and we'll do our best to help point you in the right direction.
Thank you, @EG
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