Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.

Hello,

I hope this message finds you well. 

I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonable monthly fee. I don't want to switch providers, but I am searching for alternatives. I'd appreciate being connected with someone in the Retention Department. Thank you for your time and assistance. I hope to hear from someone soon. 

Pam Jones