head-end signal locking modem up nightly
My modem is receiving a nightly signal that locks it up. The service technician admitted that the head-end sends a nightly signal.
I upgraded to a Arris G36 (approved by xfinity) because I was receiving regular emails from Xfinity to upgrade. Now the head-end is sending a nightly signal that is locking up my modem. This occurs between 12:00am and 4am. Once it locks up, I am unable to send signal to reset.
Technical support came out and admitted it is not on my end. And the issue is getting to the point where 2 out of 3 nights I have to manually reset my equipment.
Now I received my bill and there is a 80$ one-time charge that nobody can explain. Additionally, when you spend 15 minutes to finally find a way to talk with a real person and explain your problem, they hang up on you!
Since I run my business off this account and I can't reset the modem when I am travelling, I am documented my lost income. And I am to the point where I would like to initiate arbitration.