Hazardous wire and no internet

A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks.

This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being without internet for up to two weeks is simply not a realistic option.

We subscribe to Xfinity's highest residential internet tier and are trying to understand how a complete loss of service can have a repair timeline measured in weeks rather than days.

Has anyone successfully escalated a situation like this? Is there a way to get this reviewed by local management, construction, or the maintenance team responsible for line repairs?

At this point, we need service restored as quickly as possible and are looking for any escalation path that can help move this forward.

thank you