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Bowhunter719
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Visitor

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Thursday, August 13th, 2026 8:19 PM

Having trouble contacting agent

The AI on the support phone number keeps telling me, "an agent cant help me with my current issue." and hangs up on me. I called back twice and I never even told it what I needed. How do I get in contact with a person? Is there a way around the AI that seems to get itself caught in loops?

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52 minutes ago

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XfinityAmandaB

Official Employee

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3.4K Messages

52 minutes ago

 

Bowhunter719, thank you for stopping in for assistance. This is not the experience we want any customer to have, and we would be happy to help in any way we can. Since we are a public community forum, we are set up to help as much as possible before asking you to come over in private. With that, if you could tell me more about why you were trying to reach out, we might be able to better assist. 

 

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