2 Messages
Having to restart modem every couple of days to restore internet speed
I’m having to restart a Motorola modem (made by zoom?) every couple of days to restore an internet speed of 5 mbs to 80 mbs. Whenever I contact support they seem to think the connection drops, but they also continue to see in their system my old zoom modem I replaced because it no longer supports the current communication protocol while my new one does. I suspect there is a conflict with the 2 registered devices in the Xfinity system and I suspect a fix would be to delete the old modem out of their system but even though I’ve requested they do this, I found out it is still in their system when I was on tech support a couple days ago. I had to restart again yesterday and again this morning and this is frustrating to say the least.
XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Hi, @Aguy4noReason! Thanks for taking the time out of your day to reach out to XFINITY over our forums page for help with the internet connectivity issue. As someone who relys on my internet service for my job, I understand the inconvenience that this can cause. I am sorry to learn about this experience. We are the right team to assist. How long ago did you replace that modem? When contacting suppport, did they provide you with any additional information?
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Ah, okay, @Aguy4noReason! Thanks for leting us know. Since you have had this problem since before the modem swap, it is possible that we need to send a technician to troubleshoot onsite. Have you tried any troubleshooting steps? One step to try is connecting via hardwired with an ethernet cord directly to the modem by passing a router if one is connected as a separate device to see if you experience the same issue.
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user_ccyw6h
1 Message
11 months ago
The last few days I’m unable to print or download attachments on my phone app. I click “ print as“ and it appears with no print option
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EG
Expert
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110K Messages
11 months ago
@user_ccyw6h
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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